👩💻 About Me
Hi, I'm Florence, and I’ve worked under the alias Coffee Cup since 2019. For this fresh restart (with a new Website), I've evolved the alias into CoffeeCup.tech, reflecting both the URL of my website and my GitHub profile: CoffeeCupTechWriting.
And yes – the name was inspired by the trusty cup of coffee that fuels many of us in tech.
I’ve been a technical writer for over 20 years, specializing in API and SDK documentation, online help systems, and technical translation. My work leans heavily into Docs as Code, using tools like Swagger, Markdown, Git, and Sourcetree – because documentation should be as agile and intelligent as the products it supports.
My writing philosophy? Stay close to R&D. Collaborating with developers and diving deep into technical content is what keeps my work dynamic and meaningful. I rarely work on B2C applications; instead, I thrive in the B2B space (sometimes B2B2C), where understanding, scenario-building, and clear explanation are key.
Whatever the subject or audience, documentation should be:
- pleasant to look at
- technically and functionally accurate
- user-friendly
- easy to read
- truly helpful through hands-on testing and usage
- engaging for every type of user
Throughout my career, I’ve written for startups, SMEs, and large enterprises – each project offering new challenges and opportunities to learn. I especially enjoy working with startups, where everything needs to be created and explained —often from scratch. And I never say no to a documentation challenge!
See my Portfolio
🎒 Lifelong Learner at Work
I’ve always been a self-taught explorer, constantly learning through client projects and personal curiosity. Whether it's mastering new documentation frameworks, exploring data management, or diving into the IP stack, I'm always chasing the next learning curve.
I believe curiosity is a professional superpower – and right now, I’m deepening my expertise in artificial intelligence, training to use it wisely and ethically within technical writing.
My goal? To harness AI not as a shortcut, but as a creative and analytical partner in crafting documentation that genuinely serves its users.
My extensive experience in technical writing keeps me firmly at the helm —knowing when AI can assist, and when human judgment must take precedence.
🎯 Mottos I Work By
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Documentation is like a GPS – You might reach your destination without it, if you already know the route. But why risk detours, dead ends, or driver fatigue? Documentation provides clarity when everything else feels ambiguous. It’s not a luxury –it’s part of the engine.
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Take your users by the hand, and then let go – Empowered users explore. The best documentation doesn’t just explain –it enables. Clear, actionable docs create autonomy, reduce support burden, and leave users smiling.
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Improve user satisfaction through clarity – Documentation is critical for companies. Why invest so much in developing the best solution and then skimp on the documentation to save money? Poor documentation often means poor understanding —and ultimately, lost users.
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Documentation is the twin of programming – Technical writing and programming both aim to solve problems, serve users, and bring clarity to complexity.
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Speak coder, but add context – Yes, developers read code. But expressive, structured, and empathetic documentation shortens debugging cycles and speeds up adoption. Every minute saved in dev time is an ROI win.
Explore my Expert Technical Writing section.
☕ CoffeeCup.tech in a Nutshell
Through CoffeeCup.tech, I deliver smart, user-friendly documentation across tech domains:
- API & SDK documentation
- Documentation Web sites
- Technical software docs
- Technical translation (French 🇫🇷, English 🇬🇧, or German 🇩🇪).